Refund policy

Refund Policy: Haran Autos

Our Commitment to Quality: A No-Return and Limited Refund Policy

At Haran Autos, we strive to ensure that all products are delivered in excellent condition and are exactly what you ordered. Due to the nature of our products and to maintain quality control, we adhere to a strict No-Return Policy.

However, we understand that issues may occasionally arise, and we make exceptions for the following two cases:

1. Exception: Wrong Product Received

If you receive a product that is different from what you ordered, please contact us within 48 hours of delivery. Upon verification, we will arrange for the correct product to be shipped to you or process a full refund.

2. Exception: Damaged Product Received

If you receive a product that is damaged or defective, you are eligible for a return/replacement or refund under the following condition:

Compulsory Requirement: Unboxing/Opening Video

For all claims regarding damaged products, a clear, continuous, and unedited video recording of the product unboxing/opening is mandatory. The video must clearly show:

  • The shipping label and package condition before opening.

  • The complete process of opening the package.

  • The damaged product in its entirety and the specific area of damage.

Note: Claims without a valid, compulsory opening video will not be accepted. Please initiate your claim and submit the video evidence to returns@haranautos.com within 24 hours of receiving the delivery.

Return Logistics & Shipping Costs

In the event that a return is authorized, the customer is responsible for shipping the product back to our office. Haran Autos will not bear the cost of the return courier. Please ensure the item is securely packed to prevent further damage during transit.

Refund Policy

Our refund policy is strictly tied to the two exceptions mentioned above. No refunds will be issued outside of these specific circumstances.

  • Wrong Product Received: A full refund will be processed only if Haran Autos is unable to provide a replacement with the correct product due to stock unavailability or other company-specific reasons.

  • Damaged Product Received (with Valid Video): A full refund will be processed if, after inspection of the compulsory unboxing video, the damage is confirmed and we are unable to provide a suitable replacement product.

Refund Process

  • Once your claim is approved and a refund is authorized, the money will be returned to your original payment method.

  • Please allow 5-7 business days for the refund to be processed and reflected in your account. The time it takes for the credit to appear is subject to your bank or payment provider's processing times.